
Eagle Kia, Mazda and Chevrolet is currently searching for a Express Lane Service Advisor to help bolster our newly acquired dealership in Riverhead, NY. We are looking for an energetic and team-oriented individual to join our staff. If this sounds like you, please apply today
**CLEAN DRIVER'S LICENSE REQUIRED**
Responsibilities:
- Obtain customer and vehicle information.
- Performing a vehicle walk-around.
- Advising customers on any needed repair/maintenance work to their vehicle while keeping the customer's best interests in mind.
- Prepare a complete and accurate estimate of cost for labor and parts.
- Establish follow up time.
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Provide Customers with WORLD CLASS Experience.
- Communicate additional repair and service needs to the customer based on vehicle inspection.
- Explain all completed work and charges to customers.
- Review results of customer satisfaction surveys with Service Manager.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Keeping customer informed of service specials, completion times and service expenses.
- Verifies that final invoice matches with the work performed on repair order.
- Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
- Develops estimates by costing materials, supplies and labor, calculating customer's payment, including deductibles.
Requirements:
- Time management skills.
- Fantastic communication skills with your customers.
- CSI focused.
- High Volume/Fast Paced work Environment.
- Automotive knowledge or dealership experience is a plus but is not required - we are willing to train the right individual.
- Knowledge of automobiles.
- Work in a fast-paced environment.
- High volume mentality.
- Organized and friendly personality.
- Individuals employed in this position must be able to establish rapport and build relationships with customers.
- Individuals employed in this position must demonstrate sufficient computer literacy.
- Great customer service skills.
- **CLEAN DRIVERS LICENSE REQUIRED**
Benefits:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays
- Vacation and Sick Time
- 401k
- Free tuition through Strayer University
- Career advancement opportunities
Job Type: Full-time
Benefits:
401(k)- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Day range:
Weekend availability
Shift:
8 hour shift
Ability to commute/relocate:
Riverhead, NY 11901: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
Driver's License (Required)
Work Location: One location